Privacy notice - Professional services
imDispatch.co.uk
customer privacy notice
Registered name: Goggi Ltd Trading
This privacy notice tells you what to expect us to do with your personal
information.
• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• How to complain
Contact details
Email: info@goggi.co.uk / info@imdispatch.co.uk
What information we collect, use, and why
We collect or use the following information to provide and improve
products and services for clients:
• Names and contact details
• Addresses
• Audio recordings (eg calls)
We collect or use the following personal information for the operation of
client or customer accounts:
• Names and contact details
• Addresses
• Purchase or service history
We collect or use the following personal information for the prevention,
detection, investigation or prosecution of crimes:
• Names and contact information
We collect or use the following personal information for information
updates or marketing purposes:
• Names and contact details
• Addresses
We collect or use the following personal information for research or
archiving purposes:
• Names and contact details
• Addresses
We collect or use the following personal information to comply with legal
requirements:
• Name
• Contact information
We collect or use the following personal information to protect client
welfare:
• Names and contact information
We collect or use the following personal information for recruitment
purposes:
• Contact details (eg name, address, telephone number or personal
email address)
We collect or use the following personal information for dealing with
queries, complaints or claims:
• Names and contact details
• Address
• Account information
• Call recordings
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting
and using your personal information. There is a list of possible lawful bases
in the UK GDPR. You can find out more about lawful bases on the ICO’s
website.
Which lawful basis we rely on may affect your data protection rights which
are in brief set out below. You can find out more about your data protection
rights and the exemptions which may apply on the ICO’s website:
• Your right of access - You have the right to ask us for copies of your
personal information. You can request other information such as
details about where we get personal information from and who we
share personal information with. There are some exemptions which
means you may not receive all the information you ask for. You can
read more about this right here.
• Your right to rectification - You have the right to ask us to correct
or delete personal information you think is inaccurate or incomplete.
You can read more about this right here.
• Your right to erasure - You have the right to ask us to delete your
personal information. You can read more about this right here.
• Your right to restriction of processing - You have the right to ask
us to limit how we can use your personal information. You can read
more about this right here.
• Your right to object to processing - You have the right to object to
the processing of your personal data. You can read more about this
right here.
• Your right to data portability - You have the right to ask that we
transfer the personal information you gave us to another organisation,
or to you. You can read more about this right here.
• Your right to withdraw consent – When we use consent as our
lawful basis you have the right to withdraw your consent at any time.
You can read more about this right here.
If you make a request, we must respond to you without undue delay and in
any event within one month.
To make a data protection rights request, please contact us using the
contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and
improve products and services for clients are:
• Consent - we have permission from you after we gave you all the
relevant information. All of your data protection rights may apply,
except the right to object. To be clear, you do have the right to
withdraw your consent at any time.
Our lawful bases for collecting or using personal information for the
operation of client or customer accounts are:
• Consent - we have permission from you after we gave you all the
relevant information. All of your data protection rights may apply,
except the right to object. To be clear, you do have the right to
withdraw your consent at any time.
Our lawful bases for collecting or using personal information for the
prevention, detection, investigation or prosecution of crimes are:
• Consent - we have permission from you after we gave you all the
relevant information. All of your data protection rights may apply,
except the right to object. To be clear, you do have the right to
withdraw your consent at any time.
Our lawful bases for collecting or using personal information for
information updates or marketing purposes are:
• Consent - we have permission from you after we gave you all the
relevant information. All of your data protection rights may apply,
except the right to object. To be clear, you do have the right to
withdraw your consent at any time.
Our lawful bases for collecting or using personal information for research or
archiving purposes:
• Consent - we have permission from you after we gave you all the
relevant information. All of your data protection rights may apply,
except the right to object. To be clear, you do have the right to
withdraw your consent at any time.
Our lawful bases for collecting or using personal information to comply with
legal requirements:
• Consent - we have permission from you after we gave you all the
relevant information. All of your data protection rights may apply,
except the right to object. To be clear, you do have the right to
withdraw your consent at any time.
Our lawful bases for collecting or using personal information to protect
client welfare are:
• Consent - we have permission from you after we gave you all the
relevant information. All of your data protection rights may apply,
except the right to object. To be clear, you do have the right to
withdraw your consent at any time.
Our lawful bases for collecting or using personal information for
recruitment purposes are:
• Consent - we have permission from you after we gave you all the
relevant information. All of your data protection rights may apply,
except the right to object. To be clear, you do have the right to
withdraw your consent at any time.
Our lawful bases for collecting or using personal information for dealing
with queries, complaints or claims are:
• Consent - we have permission from you after we gave you all the
relevant information. All of your data protection rights may apply,
except the right to object. To be clear, you do have the right to
withdraw your consent at any time.
Where we get personal information from
• Directly from you
How long we keep information
(6 months)
How to complain
If you have any concerns about our use of your personal data, you can make
a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a
complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk HYPERLINK "https://ico.org.uk/make-
a-complaint/" HYPERLINK "https://ico.org.uk/make-a-complaint/"
HYPERLINK "https://ico.org.uk/make-a-complaint/"/make-a-complaint
Last updated
8 October 2024
